Counters resolved?

Last week I called Lowes, pissed off, to complain about our counters. I spoke to Rusty. I told Rusty I felt we should be compensated for the delay. He told me he would speak to his manager and call me back. Yesterday a week had passed with nary a word from Rusty. I called again. The receptionist put me on hold, came back on the line, asked me who I was holding for and instead of putting me on hold just held her hand over the mouthpiece. Rusty was right there and I could almost hear his head spinning frantically. Receptionist removes hand from mouthpiece and tells me Rusty is checking on my order RIGHT NOW! Of course he is because he totally dropped the ball. Finally, Rusty comes to the phone and tells me he's going to call the subcontractor to see if there is a cancellation and they can squeeze us into the schedule. He promises to call me right back.

10 minutes later he calls to tell me that sorry there are no cancellations, but we are slated for installation Thursday the 21st. It appears the end is in sight. Soon we will be living like normal, average Americans with a functioning kitchen in their homes.

I reminded Rusty of our earlier conversation about compensation. His manager feels it would be better to wait to discuss compensation until after the counters are installed to our complete satisfaction. Basically our counters had better be perfectly level, symmetrical, with nary a scratch, dent, discoloration etc. I'm sure Rusty's manager is hoping we'll forget about the compensation once our counters are in because we'll be bedazzled by our beautiful new counters. Partially true but the manager is in for a rude awakening. Don't screw with a woman who has been eating out for the past 3.5 months hopped up on carbs, fats, preservatives etc. Jason and I are convinced are bodies are going to go into shock when we start, gasp, cooking real meals in our home. Nothing from a box but actual food. Well, that is the goal anyway.